Unfortunately EUAA is not in a position to help with your request as our mandate is to assist EU Member States with the implementation of the Common European Asylum System and has no power in taking decisions over individual applications.
We advise you to approach the nearest-by UNHCR office to raise your protection needs in order to receive appropriate advice about resettlement and the humanitarian admission process.
The European Union Agency for Asylum (EUAA) is not able to follow up on individual Dublin Family Reunification cases. This is a responsibility of the Member State in which you are located.
Depending on which Member State you are in at present, you can contact:
While the European Union Agency for Asylum (EUAA) is providing operational support to the Cypriot authorities, the Agency is not empowered to independently assist with, or assess, applications from individuals for international protection.
We would invite you get in touch with the Cypriot Ministry of Interior’s Asylum Service which examines and decides on applications for international protection in accordance with the provisions of the Refugee Law.
The contact details for asylum service are:
Asylum Service (Ministry of Interior)
70, Arch. Makariou Ave.,
Afemia House,
1077 Nicosia
📞 +357) 22308501 or 📞 +357 22308505 between: 08:00 – 14:00.
The EUAA cannot facilitate or intervene in the decisions taken by the Cypriot national authorities.
You will need to approach the nearest regional Passport Office or consult the website of the Ministry for Migration and Asylum’s Travel Documents and Residence Permits services.
While the European Union Agency for Asylum (EUAA) is providing operational support to the Greek authorities, the Agency is not empowered to independently assist with, or assess, applications from individuals for international protection.
You can contact Greek Asylum Service with the following information:
Alternatively, you may wish to consult the Refugee Info website as they will be able to guide you with any other issues relating to health, clothing, rent, etc.
The EUAA cannot facilitate or intervene in the decisions taken by the Greek national authorities.
As long as you are an applicant for international protection, your passport will remain in the custody of the competent Immigration Office. You may get your passport back upon conclusion of the international protection procedure (if you are not granted refugee status).
For any information on your passport, please refer your request to the competent Immigration Office (Ragusa is responsible for the asylum registration in Pozzallo, at the following address: immig.quest.rg@pecps.poliziadistato.it)
We advise you to call one of the below numbers as they will be able to guide you better:
While the European Union Agency for Asylum (EUAA) is providing operational support to the Italian authorities, the Agency is not empowered to independently assist with, or assess, applications from individuals for international protection.
The Italian Territorial Commissions are responsible for registering and examining applications for international protection.
You can learn more by visiting the website of the Department for Civil Liberties and Immigration (in Italian) or contact the department by email. Your request will be directed to the responsible service depending on whether it concerns asylum, special and subsidiary protections or Dublin-related issues.
You may also find useful information via:
The EUAA cannot facilitate or intervene in the decisions taken by the Italian national authorities.
We are sorry for the circumstances you must endure. Please note that the Agency’s mandate is to assist EU Member States with the implementation of the Common European Asylum System.
The European Union Agency for Asylum (EUAA) is not empowered to independently assist with, or assess, applications from individuals for international protection in the EU. Such applications should be addressed to the national asylum authorities of EU Member States.
We would advise approaching the nearest UNHCR office to raise your protection needs and receive appropriate advice about resettlement possibilities or humanitarian admission processes.
We are sorry for the circumstances you must endure. Unfortunately, the European Union Agency for Asylum is not the correct contact point.
We would invite you to reach out to the UNHCR office in Afghanistan as they will be able to guide you better.
You can also reach UNHCR through their Protection hotline on the following numbers
You may also direct questions or complaints to the inter-agency helpline – Awaaz:
Several countries have established Relocation Programmes including Belgium, Canada, Denmark, France, Germany, the United Kingdom and the United States of America. These programmes are managed by the countries themselves; neither the EUAA nor the UNHCR can organise referrals.