Unfortunately EUAA is not in a position to help with your request as our mandate is to assist EU Member States with the implementation of the Common European Asylum System and has no power in taking decisions over individual applications.
We advise you to approach the nearest-by UNHCR office to raise your protection needs in order to receive appropriate advice about resettlement and the humanitarian admission process.
We advise you to contact the Italian authorities, and in particular the Dublin Unit of the Italian Ministry of Interior at dublino@interno.it with the necessary details allowing for the identification of the family member concerned.
We would like to thank you for contacting the European Union Agency for Asylum.
Unfortunately EUAA is not responsible for the follow up of individual Dublin Family Reunification cases as this is a responsibility of the Member State.
Therefore, we would like to advise you to contact the Greek Asylum Service, if you are in Greece on the below addresses:
or if you are in Italy, the Italian authorities, and in particular the Dublin Unit of the Italian Ministry of Interior at dublino@interno.it
Thank you for contacting the European Union Agency for Asylum.
Unfortunately, EUAA has no direct or indirect powers in relation to the taking of decisions by the Member Sates' asylum authorities on individual applications for international protection.
In this context, our mandate prevents us from tackling your case directly and we suggest that you address your concern to the national authority, which in this case seems to be the Cypriot Asylum Service:
Asylum Service - Ministry of Interior
70, Arch. Makariou III Ave., Afemia House, 1077 Nicosia
Tel.: +357 22 308520 between: 08:00 – 14:00
www.moi.gov.cy/asylum
Thank you for your email. You need to approach either the nearest Regional Asylum Office or consult the website of the service https://migration.gov.gr/en/epipleon-grafeia-diavatirion-einai-diathesima-se-oli-tin-ellada/ and https://migration.gov.gr/en/digital-portal-for-appointments-renewal-of-applicants-cards/
You will have to contact directly the Greek Asylum Service as EUAA is not permitted to provide personalised advice to potential asylum seekers as regards their individual case or the status. You can find their contact details here:
GAS Telephone line for individual information: +30 210 69 88 538 (The line is open every working day from 14.00 to 15.00)
Help line with recorded information for asylum seekers in 10 languages: +30 210 69 88 660
Contact Phone: +30 210 69 88 500
E-mail: asylo@asylum.migration.gov.gr
Alternatively, you may wish to consult Refugee Info website: https://www.refugee.info/ as they will be able to guide you with any other issues related to health, clothing, rent etc.
For any information on your passport, please refer your request to the Immigration Office of Ragusa, responsible for the asylum registration in Pozzallo, at the following address:
Immig.quest.rg@pecps.poliziadistato.it - Tel: 0932/673111
You may put in copy the EUAA Italy Helpdesk: AST.helpdesk@euaa.europa.eu
We advise you to call one of the below numbers as they will be able to guide you better:
Thank you for contacting the European Union Agency for Asylum. You may contact the EUAA Italy Helpdesk by email at: AST.helpdesk@euaa.europa.eu
If you wish to be counselled via telephone:
Operating times are: between 9 a.m. and 5 p.m. on Mondays to Fridays.
You may also find useful information via:
We are sorry for the circumstances that you are enduring.
Unfortunately EUAA is not in a position to help with your request as our mandate is to assist EU Member States with the implementation of the Common European Asylum System.
We advise you to approach the nearest-by UNHCR office to raise your protection needs in order to receive appropriate advice about resettlement and the humanitarian admission process.
We also strongly advise you to read the Aware Migrants website, developed by the Italian Ministry of Interior and the IOM Coordination Office for the Mediterranean in Rome.