Asylum/Refugee-Related Questions

Q: I would like to join Resettlement / Humanitarian Admission. Can EUAA help?

Unfortunately EUAA is not in a position to help with your request as our mandate is to assist EU Member States with the implementation of the Common European Asylum System and has no power in taking decisions over individual applications.

We advise you to approach the nearest-by UNHCR office to raise your protection needs in order to receive appropriate advice about resettlement and the humanitarian admission process.

Q: I am an Unaccompanied Minor in Italy. Can EUAA help?

We advise you to contact the Italian authorities, and in particular the Dublin Unit of the Italian Ministry of Interior at dublino@interno.it with the necessary details allowing for the identification of the family member concerned.

Q: I want to join my family in Member State X. Can EUAA help with family reunification?

We would like to thank you for contacting the European Union Agency for Asylum.

Unfortunately EUAA is not responsible for the follow up of individual Dublin Family Reunification cases as this is a responsibility of the Member State.

Therefore, we would like to advise you to contact the Greek Asylum Service, if you are in Greece on the below addresses:

dublingr@asylo.gov.gr

info@asylo.gov.gr

or if you are in Italy, the Italian authorities, and in particular the Dublin Unit of the Italian Ministry of Interior at dublino@interno.it

Q: I am a refugee/migrant currently in Cyprus and would like information about the status of my application.

Thank you for contacting the European Union Agency for Asylum.

Unfortunately, EUAA has no direct or indirect powers in relation to the taking of decisions by the Member Sates' asylum authorities on individual applications for international protection.

In this context, our mandate prevents us from tackling your case directly and we suggest that you address your concern to the national authority, which in this case seems to be the Cypriot Asylum Service:

Asylum Service - Ministry of Interior
70, Arch. Makariou III Ave., Afemia House, 1077 Nicosia
Tel.: +357 22 308520 between: 08:00 – 14:00
www.moi.gov.cy/asylum

Q: I am a refugee/migrant currently in Greece and would like information about the status of my application.

You will have to contact directly the Greek Asylum Service as EUAA is not permitted to provide personalised advice to potential asylum seekers as regards their individual case or the status. You can find their contact details here:

GAS Telephone line for individual information: +30 210 69 88 538 (The line is open every working day from 14.00 to 15.00)

Help line with recorded information for asylum seekers in 10 languages: +30 210 69 88 660

Contact Phone: +30 210 69 88 500

E-mail: asylo@asylum.migration.gov.gr

Alternatively, you may wish to consult Refugee Info website: https://www.refugee.info/ as they will be able to guide you with any other issues related to health, clothing, rent etc.

Q: My passport has been confiscated by Italian authorities at disembarkation (in Pozzallo). How can I get it back?

For any information on your passport, please refer your request to the Immigration Office of Ragusa, responsible for the asylum registration in Pozzallo, at the following address:

Immig.quest.rg@pecps.poliziadistato.it - Tel: 0932/673111

You may put in copy the EUAA Italy Helpdesk: AST.helpdesk@euaa.europa.eu

Q: I am a refugee/migrant currently in Italy and I have serious health issues/face danger. Can EUAA help me?

We advise you to call one of the below numbers as they will be able to guide you better:

  • Call 118 for emergency assistance;
  • Call 1522 (Free number, available 24/7, multilingual) for information about access to support against violence,  social and medical services, police stations and private services available on the territory and dedicated to help and protect against violence;
  • To search for available services near you from the local Health Care: A.S.L. (Azienda Sanitaria Locale), please visit this webpage;
  • Italian Red Cross: Tel. 800 065510 (free number)
  • Email the Italian Ministry of Health: minsalute_estero.dgprog@sanita.it.

Q: I am a refugee/migrant currently in Italy and need info about the asylum procedure.

Thank you for contacting the European Union Agency for Asylum. You may contact the EUAA Italy Helpdesk by email at: AST.helpdesk@euaa.europa.eu

If you wish to be counselled via telephone:

  • On questions about the national procedure: Tel. +39 348 918 7674;
  • On questions related to the Dublin procedure: Tel. +39 349 2480853.

Operating times are: between 9 a.m. and 5 p.m. on Mondays to Fridays.

You may also find useful information via:

  • The Refugees Helpline – Helpline for refugees and asylum seekers realized by ARCI and UNHCR: 800 905 570
  • The service ‘Restoring Family Link’ provided by the Italian Red Cross: Email: tracing@cri.it;
  • Portale Integrazione migranti (Italian Website on Integration, developed by the Ministry of Labour and Social Policies with the collaboration of the Ministry of the Interior and the Ministry of Education.

Q: I am being persecuted in my country, outside EU. My life is in danger. Can EUAA help me to arrive in the EU and obtain asylum?

We are sorry for the circumstances that you are enduring.

Unfortunately EUAA is not in a position to help with your request as our mandate is to assist EU Member States with the implementation of the Common European Asylum System.

We advise you to approach the nearest-by UNHCR office to raise your protection needs in order to receive appropriate advice about resettlement and the humanitarian admission process.

We also strongly advise you to read the Aware Migrants website, developed by the Italian Ministry of Interior and the IOM Coordination Office for the Mediterranean in Rome.