Frequently Asked Questions

We’re sorry for the circumstances you have to endure. Unfortunately EUAA is not your correct contact, we advice you to reach out to the UNHCR office in Afghanistan as they will be able to guide you better. You can find more information on this link https://help.unhcr.org/afghanistan/

You can reach UNHCR through their Protection hotline on the following numbers:

0790691746 and 0704996168 (available on all working days) or send an email on the following address: afgkaprt@unhcr.org

You may also direct questions or complaints to the inter-agency helpline – Awaaz:
Phone: 410 (toll-free and available seven days a week)
Awaaz website: https://awaazaf.org/

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We are sorry for the circumstances that you are enduring.

Unfortunately EUAA is not in a position to help with your request as our mandate is to assist EU Member States with the implementation of the Common European Asylum System.

We advise you to approach the nearest-by UNHCR office to raise your protection needs in order to receive appropriate advice about resettlement and the humanitarian admission process.

We also strongly advise you to read the Aware Migrants website, developed by the Italian Ministry of Interior and the IOM Coordination Office for the Mediterranean in Rome.

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Thank you for contacting the European Union Agency for Asylum. You may contact the EUAA Italy Helpdesk by email at: AST.helpdesk@euaa.europa.eu

If you wish to be counselled via telephone:

  • On questions about the national procedure: Tel. +39 348 918 7674;
  • On questions related to the Dublin procedure: Tel. +39 349 2480853.

Operating times are: between 9 a.m. and 5 p.m. on Mondays to Fridays.

You may also find useful information via:

  • The Refugees Helpline – Helpline for refugees and asylum seekers realized by ARCI and UNHCR: 800 905 570
  • The service ‘Restoring Family Link’ provided by the Italian Red Cross: Email: tracing@cri.it;
  • Portale Integrazione migranti (Italian Website on Integration, developed by the Ministry of Labour and Social Policies with the collaboration of the Ministry of the Interior and the Ministry of Education.
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We advise you to call one of the below numbers as they will be able to guide you better:

  • Call 118 for emergency assistance;
  • Call 1522 (Free number, available 24/7, multilingual) for information about access to support against violence,  social and medical services, police stations and private services available on the territory and dedicated to help and protect against violence;
  • To search for available services near you from the local Health Care: A.S.L. (Azienda Sanitaria Locale), please visit this webpage;
  • Italian Red Cross: Tel. 800 065510 (free number)
  • Email the Italian Ministry of Health: minsalute_estero.dgprog@sanita.it.
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You will have to contact directly the Greek Asylum Service as EUAA is not permitted to provide personalised advice to potential asylum seekers as regards their individual case or the status. You can find their contact details here:

GAS Telephone line for individual information: +30 210 69 88 538 (The line is open every working day from 14.00 to 15.00)

Help line with recorded information for asylum seekers in 10 languages: +30 210 69 88 660

Contact Phone: +30 210 69 88 500

E-mail: asylo@asylum.migration.gov.gr

Alternatively, you may wish to consult Refugee Info website: https://www.refugee.info/ as they will be able to guide you with any other issues related to health, clothing, rent etc.

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Thank you for contacting the European Union Agency for Asylum.

Unfortunately, EUAA has no direct or indirect powers in relation to the taking of decisions by the Member Sates' asylum authorities on individual applications for international protection.

In this context, our mandate prevents us from tackling your case directly and we suggest that you address your concern to the national authority, which in this case seems to be the Cypriot Asylum Service:

Asylum Service - Ministry of Interior
70, Arch. Makariou III Ave., Afemia House, 1077 Nicosia
Tel.: +357 22 308520 between: 08:00 – 14:00
www.moi.gov.cy/asylum

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We would like to thank you for contacting the European Union Agency for Asylum.

Unfortunately EUAA is not responsible for the follow up of individual Dublin Family Reunification cases as this is a responsibility of the Member State.

Therefore, we would like to advise you to contact the Greek Asylum Service, if you are in Greece on the below addresses:

dublingr@asylo.gov.gr

info@asylo.gov.gr

or if you are in Italy, the Italian authorities, and in particular the Dublin Unit of the Italian Ministry of Interior at dublino@interno.it

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We advise you to contact the Italian authorities, and in particular the Dublin Unit of the Italian Ministry of Interior at dublino@interno.it with the necessary details allowing for the identification of the family member concerned.

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Unfortunately EUAA is not in a position to help with your request as our mandate is to assist EU Member States with the implementation of the Common European Asylum System and has no power in taking decisions over individual applications.

We advise you to approach the nearest-by UNHCR office to raise your protection needs in order to receive appropriate advice about resettlement and the humanitarian admission process.

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Thank you for contacting the European Union Agency for Asylum and for your interest to provide your services to EUAA.

For more information please visit our Webpage where you can find information on procurement opportunities, including open calls for tenders and the EUAA procurement plan.

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For all questions relating to employment with EUAA we suggest you browse through our Careers page. Should any question remain unanswered, please send an email to careers@euaa.europa.eu

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For all questions relating to employment with EUAA we suggest you browse through our Careers page. Should any question remain unanswered, please send an email to careers@euaa.europa.eu

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For all questions relating to employment with EUAA we suggest you browse through our Careers page. Should any question remain unanswered, please send an email to careers@euaa.europa.eu

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For all questions relating to employment with EUAA we suggest you browse through our Careers page. Should any question remain unanswered, please send an email to careers@euaa.europa.eu

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Thank you for contacting the European Union Agency for Asylum and for your interest in working with us.

Please be informed that EUAA does currently not have any openings for interpreters. EUAA uses the services of external contractors.

Therefore, if you are interested in working as an interpreter, translator or cultural mediator for EUAA, we would advise you to contact the contractors below:

Further information can be obtained from this link:
https://www.euaa.europa.eu/EUAA2018677-provision-interpretation-cultural-mediation-and-remote-interpretation-services-EUAA

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Thank you for contacting the European Union Agency for Asylum.

Please address your enquiry directly to EUAA Courts and Tribunals Sector at judicialsupport@euaa.europa.eu. Our colleagues will revert to you as soon as possible.

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Thank you for contacting the European Union Agency for Asylum and for your interest in our work.

You may send your request to info@euaa.europa.eu Our colleagues will contact you at their earliest opportunity.

Please help them by clearly indicating your availability, number of participants, as well as the organisation you represent, your contact details, and any specific expectations you have for this visit.

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We advise you to browse for the document on the public registry of our website. If you have not found what you are looking for, you are entitled to submit an official request for public access to documents under Regulation No 1049/2001 to the Executive Office Mailbox - exo.mailbox@euaa.europa.eu

For further information on how to do this, please consult the following page.

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Thank you for contacting the European Union Agency for Asylum and for your interest in our work.

Members of the Press are invited to send their enquiries to press@euaa.europa.eu

Please help us by clearly indicating your availability, as well as contact details and topic of the interview. We will contact you at our earliest opportunity.

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