Frequently Asked Questions

We are sorry for the circumstances you must endure. Unfortunately, the European Union Agency for Asylum is not the correct contact point.

We would invite you to reach out to the UNHCR office in Afghanistan as they will be able to guide you better.

You can also reach UNHCR through their Protection hotline on the following numbers

  • 📞 0791990225, 📞 0790691746 and 📞 0704996168 (available on all working days) or;
  • Send an email to: afgkaprt@unhcr.org.

You may also direct questions or complaints to the inter-agency helpline – Awaaz:

  • Phone: 410 (toll-free, available every day),
  • Awaaz Website

Several countries have established Relocation Programmes including Belgium, Canada, Denmark, France, Germany, the United Kingdom and the United States of America. These programmes are managed by the countries themselves; neither the EUAA nor the UNHCR can organise referrals.
 

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We are sorry for the circumstances you must endure. Please note that the Agency’s mandate is to assist EU Member States with the implementation of the Common European Asylum System.

The European Union Agency for Asylum (EUAA) is not empowered to independently assist with, or assess, applications from individuals for international protection in the EU. Such applications should be addressed to the national asylum authorities of EU Member States.

We would advise approaching the nearest UNHCR office to raise your protection needs and receive appropriate advice about resettlement possibilities or humanitarian admission processes.

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While the European Union Agency for Asylum (EUAA) is providing operational support to the Italian authorities, the Agency is not empowered to independently assist with, or assess, applications from individuals for international protection.

The Italian Territorial Commissions are responsible for registering and examining applications for international protection.

You can learn more by visiting the website of the Department for Civil Liberties and Immigration (in Italian) or contact the department by email. Your request will be directed to the responsible service depending on whether it concerns asylum, special and subsidiary protections or Dublin-related issues.

You may also find useful information via:

The EUAA cannot facilitate or intervene in the decisions taken by the Italian national authorities.

 

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We advise you to call one of the below numbers as they will be able to guide you better:

  • 📞 118 for urgent and emergency medical assistance.
  • 📞 1522 for information on intra and extra-family violence prevention, access to support with specialised practitioners, social and medical services available on Italian territory. Their services are available 24/7, the number is free and telephone operators are multilingual.
  • Contact the Italian Red Cross by email or by 📞 +39 800 065510 (free).
  • Contact the Italian Ministry of Health by email, according to the health issue concerned.

 

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As long as you are an applicant for international protection, your passport will remain in the custody of the competent Immigration Office. You may get your passport back upon conclusion of the international protection procedure (if you are not granted refugee status).

For any information on your passport, please refer your request to the competent Immigration Office (Ragusa is responsible for the asylum registration in Pozzallo, at the following address: immig.quest.rg@pecps.poliziadistato.it)

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While the European Union Agency for Asylum (EUAA) is providing operational support to the Greek authorities, the Agency is not empowered to independently assist with, or assess, applications from individuals for international protection.

You can contact Greek Asylum Service with the following information:

  • Hotline with pre-recorded information (available in 10 languages): 📞 +30 210 69 88 660
  • Individual cases (Open between 14.00 – 15.00, work days): 📞 +30 210 69 88 538
  • E-mail: as@migration.gov.gr

Alternatively, you may wish to consult the Refugee Info website as they will be able to guide you with any other issues relating to health, clothing, rent, etc.

The EUAA cannot facilitate or intervene in the decisions taken by the Greek national authorities.

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While the European Union Agency for Asylum (EUAA) is providing operational support to the Cypriot authorities, the Agency is not empowered to independently assist with, or assess, applications from individuals for international protection.

We would invite you get in touch with the Cypriot Ministry of Interior’s Asylum Service which examines and decides on applications for international protection in accordance with the provisions of the Refugee Law.

The contact details for asylum service are:

Asylum Service (Ministry of Interior)

70, Arch. Makariou Ave.,

Afemia House,

1077 Nicosia

📞 +357) 22308501 or 📞 +357 22308505 between: 08:00 – 14:00.

The EUAA cannot facilitate or intervene in the decisions taken by the Cypriot national authorities.

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The European Union Agency for Asylum (EUAA) is not able to follow up on individual Dublin Family Reunification cases. This is a responsibility of the Member State in which you are located.

Depending on which Member State you are in at present, you can contact:

 

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Unfortunately EUAA is not in a position to help with your request as our mandate is to assist EU Member States with the implementation of the Common European Asylum System and has no power in taking decisions over individual applications.

We advise you to approach the nearest-by UNHCR office to raise your protection needs in order to receive appropriate advice about resettlement and the humanitarian admission process.

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Thank you for your interest in providing services to the European Union Agency for Asylum (EUAA).

Please visit our procurement webpage where you can find information on opportunities, including open calls for tender as well as the EUAA procurement plan.

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Please note that the European Union Agency for Asylum (EUAA) is not empowered to consider, give advice on, or provide financial support to individual project proposals.

The Asylum, Migration and Integration Fund is the principal means by which to secure EU funding for project proposals. It is managed jointly by the European Commission and the Member States’ national authorities. You can find more information about ongoing Calls for Tender under the Fund here.

Please note that other EU funds may also have migration managed-related objectives that aim to support actions in third countries around the world.

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Thank you for your interest!

You can learn more about working for the European Union Agency for Asylum (EUAA) at our dedicated Careers Portal where you will information on current vacancies, the possibilities for external renumerated experts, interim positions and traineeships.

If, after browsing these sections, you have questions that remain unanswered, please send an email to careers@euaa.europa.eu.

Please note that unless stated or specifically directed to do so, CVs and job applications sent by email will not be processed any further.

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Thank you for your interest!

In order to respond to temporary needs, the European Union Agency for Asylum (EUAA) may from time to time require interim staff who will be hired through external staffing agencies.

Further information can be found on the websites of:

 If, after browsing the website of these service providers, you have questions that remain unanswered, please send an email to careers@euaa.europa.eu.

Please note that unless stated or specifically directed to do so, CVs and job applications sent by email will not be processed any further.

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Thank you for your interest!

The European Union Agency for Asylum (EUAA) is pleased to be able to offer 5-month internships through the European Commission’s Blue-Book Traineeship Programme. You can find information about the programme itself, learn how to apply and how trainees are recruited on the European Commissions’ website.

The rules governing the traineeship programme can be found here. The traineeship is open to non-EU nationals.

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Thank you for your interest!

The European Union Agency for Asylum has over a decade of experience in providing Member States with expertise on asylum and reception matters. We could not do without the dedicated networks that we have built up with our national counterparts and their hard-working national contact points (NCPs).

If you are staff member of a competent authority, and are interested in working as a National Contact Point in any of these areas of expertise, we suggest you first speak to your line manager or human resource contact point for more information.

If, after doing so, you are left with unanswered questions, please send an email to careers@euaa.europa.eu

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Thank you for your interest!

Please note that the European Union Agency for Asylum (EUAA) does not directly employ cultural mediators / interpreters / translators, but rather makes use of the services of external contractors.

If you are interested in supporting our operational work in this context, we would advise you to contact the contractors below:

 

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Please send your request to our dedicated mailbox: Consultative-Forum@euaa.europa.eu.

Our team will revert to you as soon as possible.

Learn more about the Consultative Forum on our dedicated web page.

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Thank you for contacting the European Union Agency for Asylum (EUAA) and for your interest in our work.

Please send your request to info@euaa.europa.eu mailbox.

Our colleagues will contact you at their earliest opportunity. You can help them by clearly indicating your availability, the number of participants, as well as the organisation you represent, your contact details, and any specific expectations you have for this visit.

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Thank you for contacting the European Union Agency for Asylum (EUAA) and for your interest in our work. Members of the press are invited to send their enquiries to press@euaa.europa.eu.

In the case of interview requests, please help us by clearly indicating your availability, as well as contact details and the topic of the interview.

Our media relations team will get back to you as soon as possible.

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Thank you for your interest in the European Union Agency for Asylum (EUAA) Training Curriculum!

All of the sessions scheduled until the end of the year take place per our training plan, which is available on our website.

Please note that the training curriculum is only open to members of staff of the Member States’ national authorities. In some cases, (volunteer) staff working with Non-governmental Organisations (NGOs) can participate in our training curriculum IF the NGO has been mandated to provide operational support to the national authorities.

If you have any further questions, you can contact the EUAA Training Team by email.

 

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