TARGET GROUP

Reception officials

ESQF LEVEL

Level 5

DURATION

15h online learning

10h face-to-face

4h independent learning (essential readings)

1h assessment tasks

LANGUAGES

English

VERSION

Version 1 (2023)

ENTRY REQUIREMENTS & PREREQUISITES

Successfully passed Introduction to communication for asylum and reception practitioners OR at least 6 months work experience in reception. As entry requirement, any qualification at EQF Level 4 or equivalent

The aim of this module is to provide the necessary knowledge to recognise the signs of tension and the skills to de-escalate and resolve conflict situations and use preventive measures in the context of reception.

This module focuses on the conflicts which occur in a reception centre between residents themselves and between residents and reception officers.

LEARNING OUTCOMES

1. Identify strategies to prevent reception related conflicts

2. Recognise emerging conflicts based on signs of tension and identify actions to prevent tension from escalating

3. Provide techniques to resolve reception related conflicts

This module is delivered through a blended learning methodology (online, face-to-face and independent learning). 

The assessment strategy is based on one assessment at the end of the module where the learner needs to answer open ended questions related to the learning outcomes.