Reception

DESCRIPTION

The aim of this module is to lay out the phases of the reception process, thereby preparing reception officers to identify special reception needs, work with vulnerable groups and address mental health in a reception context.

This module covers the basic training that reception officers need according to the Reception Conditions Directive. By shedding light on the international historical developments and the legal context in which current reception conditions developed, the module focuses on the role of the reception officer and the skills needed such as setting professional boundaries, communicating in an intercultural environment, dealing with stakeholders and managing conflicts.

LEARNING OUTCOMES

At the end of this module, the learner will be able to:

1. Explain the legal and organisational framework for the reception of applicants for international protectio

2. Describe the elements of the different phases in the reception process

3. Identify individuals with special reception needs and design a tailor-made intervention

4. Explain the role and professional skills of reception officers

5. Explain the areas of cooperation with different stakeholders according to their roles and responsibilities

DELIVERY METHOD

This module is delivered through a blended learning methodology (online and face-to-face). Online learning contains learning activities that assess progress toward the learning outcomes, and face-to-face sessions focus on complex elements that require discussion.