Introduction to communication for asylum and reception practitioners

Introduction to communication for asylum and reception practitioners

Key information
 THIS MODULE IS AVAILABLE FOR TRANSLATION 

 

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TARGET GROUP


Asylum & reception practitioners

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ESQF LEVEL


Level 5

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DURATION


4h 30mins online learning
3h independent learning (essential readings)
45 mins assessment tasks

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LANGUAGES


English, Portuguese, Maltese, Greek, Spanish, Polish, French, Dutch, Slovak & Slovene

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VERSION


Version 1 (2022)

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ENTRY REQUIREMENTS & PREREQUISITES


Any qualification at EQF Level 4 or equivalent
Description
The aim of this module is to provide asylum and reception practitioners with the necessary set of soft skills to ensure effective interpersonal communication.
This module focuses on the core principles of communication theory and questioning techniques in intercultural asylum contexts. It also deals with the principles of interpersonal communication, the impact of non-verbal communication and the most effective types of questions to elicit information. The module describes how cultural diversity can impact the communication process and introduces techniques that lower the risk of miscommunication in a multicultural environment.

 

LEARNING OUTCOMES

  1. Identify effective communication techniques to deliver and elicit information in asylum contexts
  2. Identify communication interventions relevant to asylum contexts that minimise miscommunication deriving from intercultural differences
 
The module is delivered online, enabling self-paced learning.
The assessment strategy is based on one assessment at the end of the module. Questions are multiple-choice, with some being scenario based, and assess the elements of both learning outcomes.

Training plan 2024
TRAINING PLAN TARGET GROUP LOCATION REGISTRATION DEADLINE ONLINE DURATION  WEBINAR / F2F ASSESSMENT
Learners curriculum Asylum & reception staff online 5th March 2024 12th to 26th March 2024 n/a 10th April 2024
Content module assessment Asylum & reception staff online 5th March 2024 12th to 26th March 2024 n/a 10th April 2024
Learners curriculum Asylum & reception staff online 15th October 2024 22nd October to 5th November 2024 n/a 20th November 2024
Content module assessment Asylum & reception staff online 15th October 2024 22nd October to 5th November 2024 n/a 20th November 2024