Introduction to communication for asylum and reception practitioners
Key information
Key information
THIS MODULE IS AVAILABLE FOR TRANSLATION
TARGET GROUP
Asylum & reception practitioners
ESQF LEVEL
Level 5
DURATION
4,5h online learning
3h independent learning (essential readings)
45 minutes assessment tasks
LANGUAGES
English, Portuguese, Maltese, Greek, Spanish, Polish, French, Dutch, Slovak & Slovene
VERSION
Version 1 (2022)
ENTRY REQUIREMENTS & PREREQUISITES
Any qualification at EQF Level 4 or equivalent
Description
The aim of this module is to provide asylum and reception practitioners with the necessary set of soft skills to ensure effective interpersonal communication.
This module focuses on the core principles of communication theory and questioning techniques in intercultural asylum contexts. It also deals with the principles of interpersonal communication, the impact of non-verbal communication and the most effective types of questions to elicit information. The module describes how cultural diversity can impact the communication process and introduces techniques that lower the risk of miscommunication in a multicultural environment.
LEARNING OUTCOMES
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Identify effective communication techniques to deliver and elicit information in asylum contexts
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Identify communication interventions relevant to asylum contexts that minimise miscommunication deriving from intercultural differences
The module is delivered online, enabling self-paced learning.
The assessment strategy is based on one assessment at the end of the module. Questions are multiple-choice, with some being scenario based, and assess the elements of both learning outcomes.
Training plan 2024
TRAINING PLAN | TARGET GROUP | LOCATION | REGISTRATION DEADLINE | ONLINE DURATION | WEBINAR / F2F | ASSESSMENT |
Learners curriculum | Asylum & reception staff | online | 5th March 2024 | 12th to 26th March 2024 | n/a | 10th April 2024 |
Content module assessment | Asylum & reception staff | online | 5th March 2024 | 12th to 26th March 2024 | n/a | 10th April 2024 |
Learners curriculum | Asylum & reception staff | online | 15th October 2024 | 22nd October to 5th November 2024 | n/a | 20th November 2024 |
Content module assessment | Asylum & reception staff | online | 15th October 2024 | 22nd October to 5th November 2024 | n/a | 20th November 2024 |