TARGET GROUP

Asylum & reception practitioners

ESQF LEVEL

Level 5

DURATION

4,5h online learning

3h independent learning (essential readings)

45 minutes assessment tasks

LANGUAGES

English, Portuguese, Maltese, Greek, Spanish, Polish, French, Dutch, Slovak & Slovene

VERSION

Version 1 (2022)

ENTRY REQUIREMENTS & PREREQUISITES

Any qualification at EQF Level 4 or equivalent

The aim of this module is to provide asylum and reception practitioners with the necessary set of soft skills to ensure effective interpersonal communication.

This module focuses on the core principles of communication theory and questioning techniques in intercultural asylum contexts. It also deals with the principles of interpersonal communication, the impact of non-verbal communication and the most effective types of questions to elicit information. The module describes how cultural diversity can impact the communication process and introduces techniques that lower the risk of miscommunication in a multicultural environment.

LEARNING OUTCOMES

1. Identify effective communication techniques to deliver and elicit information in asylum contexts

2. Identify communication interventions relevant to asylum contexts that minimise miscommunication deriving from intercultural differences

The module is delivered online, enabling self-paced learning.

The assessment strategy is based on one assessment at the end of the module. Questions are multiple-choice, with some being scenario based, and assess the elements of both learning outcomes.