TARGET GROUP

Asylum & reception officers working with interpreters

ESQF LEVEL

Level 5

DURATION

4h online learning

1h 30 minutes independent learning (essential readings)

30 minutes assessment tasks

LANGUAGES

English & Spanish

VERSION

Version 1 (2022)

ENTRY REQUIREMENTS & PREREQUISITES

Successfully passed Introduction to communication for asylum and reception practitioners AND Introduction to ethical and professional standards, OR 6 months of work experience in asylum and reception. As entry requirement, any qualification at EQF Level 4 or equivalent 

The aim of this module is to provide asylum and reception officers with the necessary knowledge and skills to communicate effectively through an interpreter. It also aims to offer tips and follow-up actions to address potential breaches of conduct by the interpreter.

This module focuses on the criteria for selecting an interpreter, the skills needed to communicate through an interpreter and how to handle challenging situations when communicating through an interpreter. It also addresses the interpreter’s code of conduct and gives tips on how to address possible breaches of conduct by the interpreter.

LEARNING OUTCOMES

1. Apply basic communication skills to enable effective communication through an interpreter in the asylum contexts 

2. Identify potential follow-up measures in cases of potential breaches of conduct by the interpreter

The module is delivered online, enabling self-paced learning.

The assessment strategy is based on one assignment, consisting of three scenarios. Each scenario is divided into two parts. The first part is about the skills needed to communicate through an interpreter, while the second part focuses on possible follow-up measures relating to potential breaches of conduct by the interpreter.