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Conflict management and mediation in reception

Conflict management and mediation in reception

Key information

Key information

 THIS MODULE IS AVAILABLE FOR TRANSLATION.

 

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TARGET GROUP


Reception officials

 

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ESQF LEVEL


Level 5

 

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DURATION


15h online learning
10h face-to-face
4h independent learning (essential readings)
1h assessment tasks

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LANGUAGES


English

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VERSION


Version 1 (2023)

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ENTRY REQUIREMENTS & PREREQUISITES


Successfully passed Introduction to communication for asylum and reception practitioners OR at least 6 months work experience in reception. As entry requirement, any qualification at EQF Level 4 or equivalent
Description

Description

The aim of this module is to provide the necessary knowledge to recognise the signs of tension and the skills to de-escalate and resolve conflict situations and use preventive measures in the context of reception.
This module focuses on the conflicts which occur in a reception centre between residents themselves and between residents and reception officers.

 

LEARNING OUTCOMES

  1. Identify strategies to prevent reception related conflicts
  2. Recognise emerging conflicts based on signs of tension and identify actions to prevent tension from escalating
  3. Provide techniques to resolve reception related conflicts
 
This module is delivered through a blended learning methodology (online, face-to-face and independent learning). 
The assessment strategy is based on one assessment at the end of the module where the learner needs to answer open ended questions related to the learning outcomes.
Training plan 2024
TRAINING PLAN TARGET GROUP LOCATION REGISTRATION DEADLINE ONLINE DURATION  WEBINAR / F2F ASSESSMENT
Learners curriculum Reception staff online 8th October 2024 15th October to 1st November 2024 6th to 7th November 2024 22nd November 2024