THIS MODULE IS AVAILABLE FOR TRANSLATION.
15h online learning
4h independent learning (essential readings)
1h assessment tasks
Version 1 (2023)
ENTRY REQUIREMENTS & PREREQUISITES
Successfully passed Introduction to communication for asylum and reception practitioners OR at least 6 months work experience in reception. As entry requirement, any qualification at EQF Level 4 or equivalent
The aim of this module is to provide the necessary knowledge to recognise the signs of tension and the skills to de-escalate and resolve conflict situations and use preventive measures in the context of reception.
This module focuses on the conflicts which occur in a reception centre between residents themselves and between residents and reception officers.
Identify strategies to prevent reception related conflicts
Recognise emerging conflicts based on signs of tension and identify actions to prevent tension from escalating
Provide techniques to resolve reception related conflicts