THIS MODULE IS NOT AVAILABLE FOR TRANSLATION. IT WILL BE SUBSTITUTED BY INTRODUCTION TO RECEPTION, RVP (BLOCK A) AND CONFLICT MANAGEMENT AND MEDIATION IN RECEPTION. ALL WILL BE AVAILABLE FOR TRANSLATION BY THE BEGINNING OF 2024.
Reception officers in contact with applicants for international protection
15-20h online learning
2 days face-to-face
English, German, Greek, Slovak, Croatian, French, Italian, Dutch, Russian, Romanian, Spanish, Latvian & Lithuanian
Version 1.1 (2015)
ENTRY REQUIREMENTS & PREREQUISITES
The aim of this module is to lay out the phases of the reception process, thereby preparing reception officers to identify special reception needs, work with vulnerable groups and address mental health in a reception context.
This module covers the basic training that reception officers need according to the Reception Conditions Directive. By shedding light on the international historical developments and the legal context in which current reception conditions developed, the module focuses on the role of the reception officer and the skills needed such as setting professional boundaries, communicating in an intercultural environment, dealing with stakeholders and managing conflicts.
Explain the legal and organisational framework for the reception of applicants for international protection
Describe the elements of the different phases in the reception process
Identify individuals with special reception needs and design a tailor-made intervention
Explain the role and professional skills of reception officers
Explain the areas of cooperation with different stakeholders according to their roles and responsibilities